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Terms & Conditions

Please read these Laboratory Testing Services Terms and Conditions carefully before submitting your order for testing services from AttoDiagnostics Ltd. (“we / us / our”). By submitting your order, you provide your acceptance of these Terms and Conditions. If you do not agree to all these Terms and Conditions, you may not use this website or our laboratory testing services.

AttoDiagnostics Ltd. may revise these Terms and Conditions at any time and for any reason. Valid Terms and Conditions are available on the website. Please read the Terms and Conditions each time before submitting an order. By continuing use of the website and AttoDiagnostics Ltd. services after any changes you will be accepting such changes.

These Terms and Conditions shall be governed by the laws of England and Wales. The courts of England and Wales, will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these Terms and Conditions and any laboratory testing service performed by AttoDiagnostics Ltd.

Our services or tests are sold within the UK and EU. We will also supply our Products to countries globally, provided that there are no country specific restrictions preventing us from promoting our products. You are responsible for understanding your local legislation prior to placing your order. Shipping within mainland UK is included in the price of the kit.

In the context of these Terms and Conditions a ‘customer’ is a direct consumer submitting an order to AttoDiagnostics Ltd. and sending his/her sample for laboratory testing service. Within these terms we refer to the individual whose sample we are processing as the ‘patient’.

Who we are

AttoDiagnostics Ltd., Registered Office 33 Scottow Enterprise Park Lamas Road, Badersfield, Norwich, England, NR10 5FB. Registered in England and Wales with company number 10172471.

AttoDiagnostics Ltd. is a diagnostic laboratory testing service provider specialising in genetic and other molecular diagnostics services. We provide research and laboratory testing for brands, medical institutions and specialist healthcare service providers to deliver life-changing personalised healthcare solutions.

If you have any questions about these Terms, please contact us using the details below:

Email: info@attodiagnostics.com

Contact Number: +44 (0)1603 327 052

Information of the sample material

  1. All requirements and instructions for samples, including information about tests for which AttoDiagnostics Ltd. will be responsible will be included within the sample collection kits, and published on AttoDiagnostic’s customer portal.
  2. Genetic or laboratory tests is performed if:
    • the submission form or sample registration portal has been filled in as required; and
    • quality requirements have been followed in the process of collecting, storing and shipping the sample material; and
    • quality, quantity and concentration of the sample material is in accordance with the requirements of AttoDiagnostics Ltd.; and
    • the barcode of the sample material or patient’s name on the submission form or registration portal is in full accordance with the barcode of the sample material or patient’s name marked on the sample container.
  3. AttoDiagnostics Ltd. shall not be responsible for the loss of the sample sent for testing or for being sent to a wrong address or for breaking the container during transportation.
  4. AttoDiagnostics Ltd. is entitled to ask for additional sample material if the quantity or quality needed for testing is not in compliance with the requirements.
  5. AttoDiagnostics Ltd. will inform the customer of the received sample by e-mail if the respective e-mail address has been added on the submission form or registered on the portal.
  6. In case there is not enough sample material available for repeat testing when required, a new sample material will be requested, samples will be destroyed after 1 month of reporting result.
  7. Unless otherwise instructed by the customer, AttoDiagnostics Ltd. may use remaining de-identified sample material for quality improvements and/or scientific purposes.

Performance of genetic tests

  1. The end user of the service is responsible for providing informed consent prior to the processing of their information and sample.
  2. The customer or client getting the genetic test shall be responsible for getting a genetic counselling or consultation both before and after the test. Genetic testing is for informational purposes only, it is not medical advice, and it is not substitute for professional medical advice, genetic counselling, diagnosis or treatment.
  3. Genetic testing performed by AttoDiagnostics Ltd. is in accordance with Good Laboratory Practice (GLP) and international quality requirements. The accuracy rate of testing is 95% or higher.
  4. Turnaround time of the genetic test depends on the testing method used. All information about turnaround time is published within our FAQs on AttoDiagnostics Ltd. website. AttoDiagnostics Ltd. will do everything to submit the results of the test at the first possibility, but AttoDiagnostics Ltd. cannot take responsibility for the delay of the results due to unforeseen time-consuming cases.

Limitations of genetic testing

The development of the genetic test and performance of the analyses is based on our current knowledge of the molecular biological data and it may change over time as more information becomes available. Due to the variability of DNA as a biological material and the molecular biological methods used, in rare cases the result of the genetic test may appear to be invalid.

Genetic test results and interpretation may be inaccurate for individuals who have undergone or are receiving non-autologous blood transfusion, tissue, or organ transplant therapies. The report includes alleles of proteins involved in the metabolism of many medications. In rare cases, a variant that is not covered may be typed as *1 or other variants. In the case of pseudogenes and mutations in the untranslated regions of genes, incorrect allele typing may occur despite proper SNP detection. Preferential amplification of one allele over another present in the sample may also lead to incorrect genotyping

Interpretation of results for genetic testing

The purpose of genetic testing is to identify genetic profiles or mutations, to evaluate the presence or predisposition to a particular condition, and to assess the risk of developing a particular condition or response pattern.

  1. In the interpretation of the genetic test, it should be taken into consideration that current knowledge on the genetics of the profile, and on the interactions of various genes, may be incomplete. The current interpretation of the genetic test may be subjected to change in the future due to the publication of new scientific investigations.
  2. The result received based on the genetic test may not be complete, because many ethnic groups are not involved in scientific research. The results of genetic tests issued by AttoDiagnostics Ltd. are based on published scientific research and may not be applicable to all ethnic groups.
  3. AttoDiagnostics Ltd. is not responsible for legal, material, social, psychological, or moral consequences that may appear in association to the results of genetic testing.

Issue of the test results

  1. The test results will be issued only to the customer of the genetic test. Copy of the results will be issued only to the person(s) whose name(s) and data have been marked on the submission form or sample registration portal. AttoDiagnostics Ltd. shall not disclose the personal data of the patient or the results of the genetic test to third parties.
  2. Raw data of test results or genetic material in case of genetic testing services including genotyping, whole exome sequencing, whole-genome sequencing and related technologies will be stored in accordance with the directives of The Royal College of Pathologist (The retention and storage of pathological records and specimens – 5th edition, 2015, PUB 270415). Any inquiries about additional data analysis are accepted up to 2 years after the test results have been issued.
  3. Unless otherwise instructed by the customer, AttoDiagnostics Ltd. may use de-identified ‘surplus’ diagnostic samples for quality improvements and/or scientific purposes based on ethical approval from the relevant research ethics committees when required.
  4. The customer has a right to renounce the knowledge of the test results by informing AttoDiagnostics Ltd. in writing before the results have been issued, whereas it does not give the customer the right to reclaim the sum paid for the test.

Price, payment and cancellation

  1. AttoDiagnostics Ltd. reserves the right to change prices at any time, irrespective of any change of prices the customer will be charged the price, which was specified for the service when the order was placed.
  2. You have a legal right to change your mind within 14 days and receive a refund. The 14-day window begins immediately after you take delivery of any physical products, or it begins immediately after we email you to confirm we have received your order for a service.
  3. Refer to our returns and refunds policy for order cancellation, returns and refunds.

Warranties and disclaimers

  1. AttoDiagnostics Ltd., its divisions, subsidiaries, parent companies or their employees shall not be liable for any direct, consequential, indirect or any other damages arising out of performed laboratory or genetic tests or use of genetic tests results. This includes liability for personal injury or death.
  2. The customer hereby agrees to indemnify AttoDiagnostics Ltd., its divisions, subsidiaries, parent companies or their employees in respect to all loss or damage suffered in connection to use of this website or AttoDiagnostics Ltd’s laboratory testing services and in respect of all claims or legal proceeding brought by any third party which arise in connection to such services.
  3. In no case shall the liability of AttoDiagnostics Ltd., its divisions, subsidiaries, parent companies or their employees exceed the amount paid by the customer for the laboratory test. Any claim against AttoDiagnostics Ltd., its divisions, subsidiaries, parent companies or their employees shall be submitted within 6 months as from issue of the test results, otherwise the claim is deemed to be expired.

Version 2, updated on 03/12/2024.